Privacy policy

Welcome to The Laila Collective. We are committed to respecting and protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website, use our services, communicate with us, or otherwise interact with The Laila Collective.

By using our website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

The Laila Collective is a business based in the United Kingdom offering a carefully curated selection of products and personalised services designed to support spiritual exploration, wellbeing, reflection, and personal growth.

For any questions, concerns, or requests relating to your privacy or personal information, please contact us using the contact form available on our contact us page.

Information We Collect

We may collect personal information from you when you interact with our website, place an order, book or purchase a service, complete a form, or contact us.

The information we collect may include:

  • Your name
  • Email address
  • Billing and delivery information
  • Telephone number, where provided
  • Order and transaction information
  • Information you provide when enquiring about or purchasing a service
  • Messages, questions, feedback, or other communications you send to us
  • Information submitted through forms on our website
  • Technical information about your device and how you use our website

We only collect information that is reasonably necessary for operating our business, providing our products and services, processing orders, responding to enquiries, and improving the customer experience.

How We Use Your Information

We may use your personal information for a number of purposes, including:

To Process Orders and Transactions

We use relevant information to process and fulfil your orders, manage payments, arrange delivery, communicate with you about your purchase, and provide customer support.

To Provide Our Services

Where you purchase or enquire about a service, we may use the information you provide to communicate with you, arrange and deliver the requested service, respond to your questions, and provide the relevant customer support.

Depending on the nature of the service, you may choose to provide additional personal information to help us understand your request. Please only provide information that you are comfortable sharing and that is relevant to your enquiry or booking.

To Communicate With You

We may use your contact information to respond to messages and enquiries submitted through our website or other communication channels.

We may also contact you regarding your order, booking, transaction, account, or other matters directly related to your interaction with The Laila Collective.

To Improve Our Website and Business

We may analyse how visitors use our website to better understand customer preferences, improve our products and services, identify technical issues, and improve the overall functionality and user experience of our website.

For Marketing Purposes

Where permitted by applicable law or where you have provided the appropriate consent, we may use your information to send you updates, offers, news, and other marketing communications relating to The Laila Collective.

You can opt out of marketing communications at any time by using the unsubscribe option provided in our communications or by contacting us through the Contact Us page.

Legal Basis for Processing Personal Information

Where UK data protection law applies, we process personal information only where we have a valid legal basis to do so. Depending on the circumstances, this may include:

  • Your consent
  • The performance of a contract with you
  • Compliance with a legal obligation
  • Our legitimate business interests, provided these interests do not override your rights and freedoms

Payment Information

Payments may be processed through third-party payment providers. We do not necessarily store or have access to your complete payment card details.

Payment providers process your information according to their own privacy policies and security procedures. We recommend reviewing the privacy policy of the relevant payment provider where appropriate.

Service-Related Information

Some of our services may involve you voluntarily sharing personal thoughts, preferences, goals, intentions, or other information relevant to the service you have requested.

We treat information provided to us with care and use it only as reasonably necessary to provide the requested service, communicate with you, and manage our business operations.

You should avoid sharing highly sensitive personal information unless it is genuinely necessary for your enquiry or service request.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function correctly, remember preferences, understand how visitors use the website, and improve the overall user experience.

Cookies are small files that may be stored on your device when you visit a website.

Depending on how our website is configured, cookies may be used for purposes such as:

  • Essential website functionality
  • Remembering preferences
  • Website analytics
  • Understanding visitor behaviour
  • Improving website performance
  • Supporting relevant marketing activities

You may be able to manage or disable certain cookies through your browser settings. Please note that disabling some cookies may affect the functionality of the website.

Analytics and Third-Party Technologies

We may use third-party tools and technologies to help us operate, analyse, improve, and secure our website and business.

These providers may collect limited information about your interaction with our website in accordance with their own privacy policies and applicable laws.

We only work with third parties where we consider their services necessary or useful for operating our business.

Sharing Your Information

We do not sell your personal information.

However, we may share personal information with trusted third parties where necessary to operate our business and provide our products and services. This may include:

  • Payment processing providers
  • Website and e-commerce platform providers
  • Delivery and fulfilment providers
  • Technology and hosting providers
  • Analytics and marketing service providers
  • Professional advisers, where necessary
  • Government, regulatory, or law enforcement authorities where required by law

We only share information where there is a legitimate reason to do so and where appropriate safeguards are in place.

International Data Transfers

Some of the third-party providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information may depend on factors such as:

  • The nature of the information
  • Whether you have made a purchase or used a service
  • Legal and tax obligations
  • The need to resolve disputes
  • The need to maintain business and transaction records

When personal information is no longer required, we will securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically is completely secure. While we take appropriate steps to protect your information, we cannot guarantee absolute security.

Your Rights

Depending on applicable data protection law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request the deletion of your personal information in certain circumstances
  • Object to certain types of processing
  • Request restrictions on how your information is processed
  • Request the transfer of your information to another organisation, where applicable
  • Withdraw consent where processing is based on your consent

If you would like to exercise any of your rights, please contact us through the contact form available on our contact us page.

We may need to verify your identity before responding to certain requests.

Marketing Preferences

You can choose whether you wish to receive marketing communications from The Laila Collective.

If you have previously agreed to receive marketing communications, you may withdraw your consent or unsubscribe at any time. Instructions for unsubscribing may be included in our marketing communications.

Please note that even if you opt out of marketing messages, we may still need to contact you regarding an existing order, booking, transaction, service, or other important administrative matter.

Children's Privacy

Our website and offerings are not intended for use by children where parental or guardian consent is required under applicable law.

We do not knowingly collect personal information from children without appropriate legal authority or consent. If you believe that a child has provided us with personal information inappropriately, please contact us through our contact us page so that we can take appropriate action.

Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party website you visit or service you use.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website, services, legal requirements, or other operational reasons.

Any updated version will be published on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how The Laila Collective handles your personal information, please get in touch with us using the contact form available on our contact us page.

We will make reasonable efforts to respond to privacy-related enquiries as soon as possible.

Your Privacy Matters

At The Laila Collective, we value the trust you place in us. We are committed to handling your personal information responsibly, respectfully, and in accordance with applicable data protection laws.

By using our website, purchasing from us, or using our services, you acknowledge that you have read and understood this Privacy Policy.