Terms of service
Welcome to The Laila Collective. These Terms of Service govern your access to and use of our website, the purchase of our products, the use of our services, and any other interaction you may have with The Laila Collective.
By accessing or using our website, purchasing a product, booking or purchasing a service, or otherwise engaging with The Laila Collective, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or purchase our products or services.
We may update these Terms of Service from time to time. Any changes will take effect when the updated version is published on our website. We encourage you to review these terms periodically.
About The Laila Collective
The Laila Collective is a business based in the United Kingdom offering a selection of physical products and remote services to customers worldwide.
Our products and services are intended to support personal reflection, spiritual exploration, wellbeing, self-care, and personal development.
For any questions regarding these Terms of Service, please contact us using the contact form available on our contact us page.
Eligibility and Website Use
By using our website, you confirm that you are legally capable of entering into a binding agreement in your country or region of residence.
You agree to use our website only for lawful purposes and in a way that does not:
- Violate any applicable law or regulation
- Infringe the rights of another person or organisation
- Interfere with the security or operation of our website
- Attempt to gain unauthorised access to our systems or information
- Use our content without permission
- Submit false, misleading, or fraudulent information
- Engage in abusive, harmful, or inappropriate behaviour towards The Laila Collective or others
We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms of Service have been violated.
Products
We make reasonable efforts to ensure that product descriptions, images, pricing, and other information displayed on our website are accurate.
However, we cannot guarantee that all product descriptions, images, colours, sizes, availability information, or other content will always be completely accurate or free from errors.
The appearance of colours may vary depending on your device, screen settings, and other technical factors.
We reserve the right to update, modify, discontinue, or remove products from our website at any time.
Product Availability
All products are subject to availability.
Although we make reasonable efforts to keep our website up to date, an item may occasionally become unavailable after an order has been placed. If this happens, we will take reasonable steps to contact you and discuss the available options.
We reserve the right to limit quantities, restrict purchases, or decline an order where reasonably necessary.
Prices and Payments
Prices for products and services are displayed on our website and may be changed at any time before you complete a purchase.
The applicable price for your purchase will generally be the price displayed at the time you complete your order, subject to correction of genuine pricing errors.
You agree to provide accurate and complete payment and billing information when making a purchase.
Payments may be processed by third-party payment providers. Your use of those providers may also be subject to their own terms and conditions and privacy policies.
Orders
When you place an order through our website, you are making a request to purchase the selected product or service.
We reserve the right to accept or decline orders where reasonably necessary, including where:
- A product or service is unavailable
- There is an error in pricing or product information
- Payment cannot be successfully processed
- We reasonably suspect fraudulent activity
- Information provided during checkout is incomplete or inaccurate
- The order cannot reasonably be fulfilled
Where an order cannot be accepted or fulfilled, we will take reasonable steps to contact you.
Shipping and Delivery
Physical products may be shipped to customers worldwide, subject to delivery availability and applicable restrictions.
Shipping times are estimates and may vary depending on your location, shipping provider, customs procedures, and other factors outside our control.
For further information about shipping, international orders, customs charges, delivery issues, and address requirements, please review our Shipping Policy.
Customers are responsible for providing accurate delivery information when placing an order.
International Orders
Customers ordering from outside the United Kingdom may be responsible for customs duties, import taxes, VAT, or other charges imposed by their local authorities.
Unless otherwise stated, these charges are the responsibility of the customer.
We are not responsible for delays caused by customs authorities or other government agencies.
Services
The Laila Collective offers remote services that may be available to customers worldwide.
By purchasing or using a service, you understand that the service is provided based on the information and circumstances relevant at the time of the service.
You are responsible for providing accurate information where information is required for the delivery of a service.
Service delivery times may vary depending on the nature of the service, customer requirements, availability, and current demand.
We reserve the right to refuse or discontinue a service request where we reasonably believe that providing the service would be inappropriate, unsafe, unlawful, or outside the intended scope of our offerings.
Nature of Our Spiritual and Wellbeing Services
Our spiritual, wellbeing, guidance, and related services are intended for personal reflection, spiritual exploration, self-care, encouragement, and general personal development.
Any information, guidance, interpretation, reading, ritual, or other service provided by The Laila Collective is intended for personal and informational purposes only.
Results, experiences, interpretations, and outcomes may vary from person to person. We do not guarantee any specific outcome, result, event, change, or benefit from the use of our products or services.
No Medical, Legal, Financial, or Professional Advice
The Laila Collective does not provide medical, psychological, psychiatric, legal, financial, or other regulated professional advice.
Our products and services are not intended to diagnose, treat, cure, prevent, or replace treatment for any physical or mental health condition.
Nothing provided through our website, products, or services should be considered a substitute for advice from a qualified and appropriately licensed professional.
If you have concerns regarding your physical or mental health, you should seek advice from an appropriately qualified healthcare professional. If you require legal, financial, or other professional advice, you should consult a suitably qualified professional.
Personal Responsibility
You are responsible for your own decisions, actions, and wellbeing.
Any decisions you make based on information, guidance, or experiences relating to The Laila Collective's products or services are made at your own discretion.
You should use your own judgement and seek appropriate professional advice where necessary.
Cancellations and Refunds
Our approach to cancellations, refunds, returns, and order-related issues is explained in our Refund Policy.
Please review the Refund Policy before making a purchase.
Nothing in our policies or these Terms of Service is intended to remove or restrict any rights that you may have under applicable consumer protection laws.
Intellectual Property
Unless otherwise stated, all content available on the The Laila Collective website is owned by or licensed to The Laila Collective.
This includes, where applicable:
- Website content
- Text
- Graphics
- Logos
- Branding
- Product images
- Designs
- Videos
- Digital content
- Service materials
- Other original materials
You may not copy, reproduce, distribute, modify, republish, sell, or commercially exploit our content without our prior written permission, except where permitted by applicable law.
User Content and Communications
If you submit information, feedback, reviews, comments, messages, or other content to us, you are responsible for ensuring that the content is accurate and does not violate the rights of another person.
You must not submit content that is unlawful, harmful, threatening, abusive, defamatory, discriminatory, or otherwise inappropriate.
We reserve the right to remove or refuse content where reasonably necessary.
Third-Party Services and Links
Our website may contain links to third-party websites, platforms, or services.
These third parties operate independently from The Laila Collective, and we are not responsible for their content, availability, privacy practices, terms, products, or services.
Your use of third-party websites or services is at your own discretion and may be subject to their own terms and policies.
Limitation of Liability
To the fullest extent permitted by applicable law, The Laila Collective will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.
Nothing in these Terms of Service excludes or limits liability where such liability cannot legally be excluded or limited under applicable law.
This includes any statutory rights or protections that may apply to consumers.
Disclaimer of Warranties
We make reasonable efforts to provide accurate information and maintain the availability of our website. However, we cannot guarantee that the website will always be available, uninterrupted, secure, or free from errors.
Products and services are provided subject to applicable law and the terms described on our website.
Where permitted by law, we disclaim warranties that are not expressly stated in these Terms of Service.
Force Majeure
The Laila Collective will not be responsible for delays or failures in performance caused by circumstances outside our reasonable control.
Such circumstances may include natural disasters, severe weather, pandemics, strikes, supply chain disruptions, technical failures, government actions, shipping disruptions, or other unforeseen events.
Privacy
Your use of our website and services is also subject to our Privacy Policy.
The Privacy Policy explains how we collect, use, and protect personal information when you interact with The Laila Collective.
Changes to Our Terms
We may update these Terms of Service from time to time to reflect changes to our business, products, services, legal requirements, or website operations.
The most current version will be published on this page. Your continued use of our website or services after updated terms have been published may be subject to the revised Terms of Service.
Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in the United Kingdom, subject to any mandatory consumer protection laws that may apply based on your country or region of residence.
Contact Us
If you have any questions, concerns, or enquiries regarding these Terms of Service, our products, or our services, please contact The Laila Collective using the contact form available on our contact us page.
We will make reasonable efforts to respond to your enquiry as soon as possible.