Shipping policy
At The Laila Collective, we are pleased to offer our products and services to customers worldwide. We aim to make the ordering process as smooth as possible and provide clear information about the delivery of physical products and the provision of our services.
This Shipping Policy explains how we process and deliver orders, where we ship, and what customers can expect after placing an order.
Worldwide Shipping
The Laila Collective offers shipping to customers in many locations around the world.
Shipping availability, delivery times, and shipping costs may vary depending on the destination, the nature of the order, and the delivery service available in your location.
If you are unsure whether we can deliver to your location, please contact us using the contact form available on our contact us page before placing your order.
Order Processing
Once you place an order, we will begin processing it as soon as reasonably possible.
Processing times may vary depending on the nature of the item, order volume, availability, and whether an item requires additional preparation before dispatch.
Orders may require additional processing time during busy periods, holidays, promotional events, or circumstances beyond our reasonable control.
Delivery Times
Delivery times vary depending on your location and the shipping method used.
While we make every effort to ensure orders are dispatched and delivered as efficiently as possible, delivery timeframes are estimates and cannot always be guaranteed.
Delays may occasionally occur due to:
- International shipping processes
- Customs and border procedures
- Postal or courier delays
- Public holidays
- Severe weather
- High shipping volumes
- Incorrect or incomplete delivery information
- Circumstances outside our reasonable control
The Laila Collective is not responsible for delays caused by third-party delivery providers or customs authorities.
Shipping Costs
Shipping costs may vary depending on the delivery destination, package size, weight, and available shipping options.
Where applicable, the relevant shipping cost will be displayed during the checkout process before you complete your purchase.
International Orders
As we ship internationally, customers ordering from outside the United Kingdom may be subject to customs duties, import taxes, VAT, or other charges imposed by their local authorities.
These charges are generally the responsibility of the customer unless otherwise stated at the time of purchase.
The Laila Collective has no control over customs procedures or charges that may apply to international deliveries.
We recommend checking your local customs and import requirements before placing an international order.
Address Information
Customers are responsible for ensuring that all delivery information provided at checkout is accurate and complete.
Please carefully check your shipping address before placing your order.
The Laila Collective cannot guarantee that changes can be made to an address once an order has been processed or dispatched.
We are not responsible for orders that cannot be delivered due to incorrect, incomplete, or inaccurate address information provided by the customer.
Lost, Delayed, or Missing Orders
If you believe your order has been lost, significantly delayed, or has not arrived within a reasonable period, please contact us using the contact form available on our contact us page.
We will review the available information and, where appropriate, work with the relevant delivery provider to investigate the issue.
Please note that delivery investigations and resolutions may depend on the policies and procedures of the relevant shipping provider.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible using the contact form on our contact us page.
Please provide relevant information about your order and, where appropriate, photographs of the item and packaging to help us assess the issue.
We will review the matter and make reasonable efforts to determine an appropriate resolution in accordance with our policies and applicable consumer rights.
Unclaimed or Undeliverable Orders
If an order is returned to us because it was unclaimed, refused, undeliverable, or because an incorrect address was provided, we may contact you regarding the available options.
Additional shipping charges may apply if an order needs to be sent again.
Any refund or replacement relating to an undeliverable order will be considered in accordance with the circumstances of the order and applicable consumer rights.
Services Available Worldwide
The Laila Collective also offers selected services to customers worldwide.
As our services may be delivered remotely, they are generally not subject to physical shipping requirements. The method and timing of delivery may depend on the nature of the service purchased.
After purchasing a service, you may receive further instructions or communication regarding the information required to provide the service and how it will be delivered.
Service Delivery Times
The delivery or completion time for a service may vary depending on the type of service, the information required from the customer, appointment availability, and current order volume.
Where a specific delivery timeframe is provided, we will make reasonable efforts to provide the service within that timeframe.
However, delivery times may occasionally change due to circumstances beyond our reasonable control.
Contact Us
If you have any questions about shipping, delivery, your order, or a service you have purchased, please contact The Laila Collective using the contact form available on our contact us page.
We will do our best to assist you and provide relevant information regarding your order or service.